Terms & Conditions

Terms & Conditions of Sales

SHIPPING

Unless otherwise requested, Estetica Designs ships all orders UPS ground delivery. Upon request, we will ship your order 3 Day Air, 2 Day Air or Next Day Air. UPS also offers Saturday delivery at a premium price. Please specify your preferred shipping method when placing your order.

RECEIPT OF DAMAGED MERCHANDISE

Should any order be damaged in shipping, follow these steps:
       1. Obtain an inspection report from your local UPS office.
       2. Have UPS return the merchandise with receipt enclosed, back to Estetica Designs.
Under no circumstance should merchandise be returned in any other way without consulting your salesperson.

RETURNS

Estetica Designs guarantees the quality of all merchandise. In the event of a factory defect or an incorrect shipment, upon approval, Estetica Designs will issue a call tag for merchandise to be sent back. At that time, a credit or exchange will be made.

All returns must be received by Estetica Designs within THIRTY (30) DAYS from the date of original invoice or be subject to a 15% restocking fee.

NO RETURNS will be accepted by Estetica Designs WITHOUT PREAUTHORIZATION from your salesperson on merchandise that is more than NINETY (90) DAYS from original invoice date, nor on items that are discontinued from our stock.

Trial Orders Return Policy
       1. You have up to 90 days to return previewed new items
       2. Between 90-120 days a 15% restocking fee will be applied
       3. New item previews will not be accepted after 120 days

ALL RETURN MERCHANDISE MUST BE:
       · Carefully packed in its original packaging as purchased

       · Tags must be completely intact in original condition
       · Wig must be unused, in its original condition
       · Wig must be clean and free of hair products, make up, perfume, etc.
       · Wig cannot be altered in any way including trimmed, cut or styled
       · Wig cannot be brushed out

NO RETURNS will be accepted by Estetica Designs without a Return Authorization Number from your salesperson.