Estetica Designs guarantees the quality of all merchandise. In the event of a factory defect or an incorrect shipment, upon approval, Estetica Designs will issue a call tag for merchandise to be sent back. At that time, a credit or exchange will be made.
All returns must be received by Estetica Designs within THIRTY (30) DAYS from the date of original invoice or be subject to a 15% restocking fee.
NO RETURNS will be accepted by Estetica Designs WITHOUT PREAUTHORIZATION from your salesperson on merchandise that is more than NINETY (90) DAYS from original invoice date, nor on items that are discontinued from our stock.
Trial Orders Return Policy
1. You have up to 90 days to return previewed new items
2. Between 90-120 days a 15% restocking fee will be applied
3. New item previews will not be accepted after 120 days
ALL RETURN MERCHANDISE MUST BE:
· Carefully packed in its original packaging as purchased
· Tags must be completely intact in original condition
· Wig must be unused, in its original condition
· Wig must be clean and free of hair products, make up, perfume, etc.
· Wig cannot be altered in any way including trimmed, cut or styled
· Wig cannot be brushed out
NO RETURNS will be accepted by Estetica Designs without a Return Authorization Number from your salesperson.